If you are using a VBOX LapTimer and a communication error is shown on the display when running VBOX Sim, there a number of steps that can be taken to try and rectify the issue.
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Ensure that VBOX Sim software is running in the background.
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Make sure the correct COM Port has been selected, and the 'Open' button has been clicked.
If you are using a VBOX LapTimer and the distance to start line remains at a very large distance and timing will not start when running VBOX Sim, there a number of steps that can be taken to try and rectify the issue.
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Exit the current circuit on the simulator/game, choose another track and complete some laps on the this track. Then, choose the track you were on before.
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Close the VBOX Sim software and power cycle the VBOX LapTimer.
If an external video capture card is not being recognised by VBOX Sim, there a number of steps that can be taken to try and rectify the issue.
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Restart your PC after plugging in the capture card via the supplied USB cable.
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Make sure the correct drivers have been installed. For example, the AverMedia LGP Lite drivers can be found on the AverMedia website.
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Reinstall the capture card drivers.
If you are experiencing incorrect positioning in data obtained from iRacing, ensure that the 'Use iRacing telemetry' checkbox is ticked with the 'Help' tab in the VBOX Sim software. This should be automatically ticked when iRacing is detected or manually selected.
After the session, the .vbo data file is edited to correct the position received from the game to the real world location, ensuring that the correct racing positioning information is obtained.
If you are using a VBOX LapTimer and there is a large distance to start line when running VBOX Sim, it is likely that VBOX Sim has not yet completed it’s start line detection process. Please complete 2 or 3 laps to auto detect the start line.
Circuit Tools contains a database of circuit maps, however the X and Y position generated from the games do not match the real-world locations exactly, therefore there are discrepancies.
We will continue to add support for as many tracks as we can, but we need your help! Please contact our Support Team with a VBO data file from your chosen track and game and we will add support for it in a future release.
If no .vbo data files are being created by VBOX Sim, there a number of steps that can be taken to try and rectify the issue.
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Check that the required task to enable telemetry from the game has been carried out correctly. Click the 'Getting Started' link, located at the bottom of the 'Help' tab in the VBOX Sim software to view the requirements for each game.
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If you using the version of VBOX Sim supplied with the VBOX Sim Pack, ensure that your VBOX LapTimer is plugged in and powered up. Data will only be recorded if a VBOX LapTimer is plugged in.
If no video files are being created by VBOX Sim, there are a number of steps that can be taken to try and rectify the issue;
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Ensure PC Based or External Device has been selected.
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If using an external video capture card, check that the capture card software has been installed correctly.
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If using an external video capture card, check that the external video capture card is correctly plugged into the computer via USB and HDMI.
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If using the PC-based built-in screen capture function, ensure the correct display has been selected.
If you are using an external video capture card, unplug the video capture card’s USB cable and then plug it back in to a different USB port.
If a black screen is being recorded by VBOX Sim, there a number of steps that can be taken to try and rectify the issue.
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An external capture card has most likely been detected as a new screen. Check display settings and set it to duplicate the centre screen, screen1.
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Check the screen resolution, an external capture card may only record up to 1080p at 30 fps.
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If using an external capture card, ensure it has been selected from the External Device menu.
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Restart the computer.
If you feel the recorded video from VBOX Sim is not correctly synchronised to the data, there a number of steps that can be taken to try and rectify the issue.
- Apply a Video Synchronisation Offset in milliseconds to correct it via the VBOX Sim software. This option can be found underneath the Video Capture drop down menu.
Record video and data, making sure to capture some gear changes. Once this video and data is loaded in to Circuit Tools, check when the gear changes occur in the video compared to when they occur in the data and then apply the video synchronization offset accordingly. Re-record video and data and re-check the synchronization using the gear parameter in Circuit Tools.
- If you feel the video is getting progressively further behind when using PC Based video capture, this means that the PC is not keeping up with running both the game and the VBOX Sim video capture. Try reducing the resolution setting in VBOX Sim first of all – with the quality set to 'Medium’. If the issue ensues, reduce the resolution to the lowest option and the quality to 'Low'. UHD and ultra-wide display formats are very intensive - the capture resolution will likely need to be lowered in VBOX Sim. We are planning to introduce a video cropping feature in a future version to allow ultrawide video to be cropped to a 16:9 to reduce the load on the PC.
If you are using a VBOX LapTimer and it is not being recognised by VBOX Sim, there a number of steps that can be taken to try and rectify the issue.
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Ensure the correct COM port has been selected.
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Restart your PC after plugging in the serial to USB cable.
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Ensure the FTDI drivers have been installed correctly.