If you are not sure which version of the VBOX Touch you have, we explain how to find your product version here.
You can find the sticker with the product code/version number and the serial number for your VBOX Touch at the back of the unit.
Note: If you are using the rubber case you will have to remove this to see the sticker.
Alternatively, you can power up your VBOX Touch and navigate to the Diagnostics Screen.
Look at the Satellites information on your unit and compare it to the images below.
VBOX Touch displays the currently selected track and available layouts based on the GPS location of the unit. If the unit cannot detect a track and is displaying a NO LIST AVAILABLE message in the Track Select option of the Lap Timing Settings, there are a few troubleshooting steps you can try.
If, after looking at the guidance below, your VBOX Touch is still not displaying tracks when you believe it should, please contact Racelogic Support.
If VBOX Touch is displaying a flashing red satellite icon at the top of the screen, the unit is struggling to acquire a satellite lock. The unit needs a minimum of 4 satellites to calculate position. You can see the current detected number on the Diagnostic Settings screen. You can find troubleshooting tips for Satellite lock issues here.
VBOX Touch has an in-built track database that contains a vast number of circuits from around the world. You can find the list of the currently supported circuits here. As the unit selects a track based on its GPS location, it will not display a track if you are not in the vicinity of a known track. If you would like to request a new track map to be added to the circuit database, please Contact Racelogic.
If your VBOX Touch cannot detect the track when at the circuit, and you have made sure that it has a satellite lock and that your track is included in the supported circuits mentioned above, you may need to update its track database. You can find the latest track database file on the VBOX Motorsport Website and can upload it in the Lap Timing Settings menu.
You can find more information on how to update the Track Database for VBOX Touch here.
If there is no local track available, you can still use your VBOX Touch in Lap Timing Mode by either creating a start/ finish line using the display when on track, by creating a start/ finish line in Google Earth or by creating a start/finish line using a previously recorded VBOX File and your computer.
You can perform Accel and Decel performance tests with VBOX Touch. If you are doing a test and the run gets aborted before the end conditions are met, the most likely cause is that a drop in satellites has invalidated that run.
VBOX Touch will only present accurate results rather than attempting to predict data, so if VBOX Touch cannot detect a satellite signal during a test run, that run will get aborted to provide correct data only. The data recorded before the run was aborted will still get saved to the SD card for post-analysis.
It is crucial that you make sure that your VBOX Touch has the optimum conditions for recording data. Please follow the guidance below to avoid it aborting performance tests in the future.
VBOX Touch has an internal patch antenna. This means that in most circumstances where the unit has a clear view of the sky, you do not need an additional antenna. However, satellite signals can be influenced by various factors.
You should make sure to mount the unit on the windscreen, in a suitable location and adjust as necessary. You need to minimise potential interference from features such as roof bars and windscreen wipers as much as possible.
Some modern cars are fitted with a special windscreen that cuts down the amount of UV (Ultra Violet) rays transferred through it, which helps reduce glare. These windscreens are called athermic or UV Coated. This type of windscreen will also dampen or reduce GPS signals coming through it. This means that if you have an athermic windscreen, you will not receive the same signal quality as you would if your VBOX Touch was outside of the car.
If you do not know if your windscreen is athermic, the manufacturer of your vehicle or the primary authorised dealer may be able to tell you. If you cannot receive a firm yes or no, you can test it by powering up your VBOX Touch and holding it outside of the vehicle. Wait until it acquires a satellite lock. Use the Diagnostic Settings screen to see how many satellites it can detect. Note the information down and move the unit inside the car. If the GNSS signal immediately drops by 2-4 satellites, it is likely that you have an athermic windscreen.
If you are using an external antenna (RLACS262) and the unit is having trouble acquiring a satellite lock, follow the checklist below to test the typical solutions.
Common problems with GNSS antennas are due to damage to the cable or the connector. You must place the cable in a position that avoids tight angles from being inflicted on the cable and damaging the thin core.
- Make sure that the antenna is placed in a position where it has an unobstructed view of the sky (see GNSS Antenna Placement below).
- Check the antenna connection with VBOX Touch. Even small amounts of dirt in the socket can cause a significant reduction in signal strength. Also, check for damage to the cable at the plug and along its entire length.
- If you have one available, try another known working antenna, to confirm the functionality of the antenna.
- Perform a GPS Coldstart and then leave the unit powered up in an open static position for at least 15 minutes.
To achieve optimum GNSS signal reception, you need to make sure that the antenna is fitted to the highest point on the vehicle and away from any obstructions that may block satellite reception. The GNSS antenna works best with a metal ground plane underneath. If you don't have a metal roof, a piece of silver foil, or a metal plate beneath the antenna can improve reception significantly.
If VBOX Touch is displaying a flashing red satellite icon at the top of the screen, the unit is struggling to acquire a satellite lock. VBOX Touch needs a minimum of 4 satellites to calculate position. You can see the number currently detected in the Diagnostic Settings screen. If your VBOX Touch is still having trouble locking onto satellites after you follow the guidance below, please contact Racelogic Support.
IMPORTANT
The first time you use the unit, it may take up to 15 minutes to fully acquire satellites. After this, it will usually take 1–2 minutes to acquire satellites.
VBOX Touch has an internal patch antenna. This means that in most circumstances where the unit has a clear view of the sky, you do not need an additional antenna. However, satellite signals can be influenced by various factors.
You should make sure to mount the unit on the windscreen, in a suitable location and adjust as necessary. You need to minimise potential interference from features such as roof bars and windscreen wipers as much as possible.
Some modern cars are fitted with a special windscreen that cuts down the amount of UV (Ultra Violet) rays transferred through it, which helps reduce glare. These windscreens are called athermic or UV Coated. This type of windscreen will also dampen or reduce GPS signals coming through it. This means that if you have an athermic windscreen, you will not receive the same signal quality as you would if your VBOX Touch was outside of the car.
If you do not know if your windscreen is athermic, the manufacturer of your vehicle or the primary authorised dealer may be able to tell you. If you cannot receive a firm yes or no, you can test it by powering up your VBOX Touch and holding it outside of the vehicle. Wait until it acquires a satellite lock. Use the Diagnostic Settings screen to see how many satellites it can detect. Note the information down and move the unit inside the car. If the GNSS signal immediately drops by 2-4 satellites, it is likely that you have an athermic windscreen.
If you are using an external antenna (RLACS262) and the unit is having trouble acquiring a satellite lock, follow the checklist below to test the typical solutions.
Common problems with GNSS antennas are due to damage to the cable or the connector. You must place the cable in a position that avoids tight angles from being inflicted on the cable and damaging the thin core.
- Make sure that the antenna is placed in a position where it has an unobstructed view of the sky (see GNSS Antenna Placement below).
- Check the antenna connection with VBOX Touch. Even small amounts of dirt in the socket can cause a significant reduction in signal strength. Also, check for damage to the cable at the plug and along its entire length.
- If you have one available, try another known working antenna, to confirm the functionality of the antenna.
- Perform a GPS Coldstart and then leave the unit powered up in an open static position for at least 15 minutes.
To achieve optimum GNSS signal reception, you need to make sure that the antenna is fitted to the highest point on the vehicle and away from any obstructions that may block satellite reception. The GNSS antenna works best with a metal ground plane underneath. If you don't have a metal roof, a piece of silver foil, or a metal plate beneath the antenna can improve reception significantly.
If the LEDs on your unit are not working, they may have been turned off!
Press the Settings button at the bottom left of the screen.
If the LED Brightness is set to Off, turn the LEDs on again by tapping the button and cycle through the available brightness options. The LEDs will preview the brightness level.
If the LEDs are still not working as expected, please contact Racelogic Support.
Make sure that the SD card is fully inserted into the side of the unit. There is an internal spring in the SD slot and you should be able to feel the SD card push against and secure against this spring. If you struggle to insert the SD card, take a look inside the slot to make sure that nothing is in blocking it.
[SD Card format]
[SD Card reformatting]
Dependent on the Logging Strategy selected within the General Settings area, the unit will either log continuously or when movement is detected (default).
If logging is set to Moving (over 0.5 km/h) and the unit is not recording once movement is detected, ensure that the unit has a valid satellite lock, indicated by a solid green Satellite Icon at the top of the screen.
Dependent on the Logging Strategy selected within the General Settings area, the unit will either log continuously or when movement is detected (default).
If logging is set to Moving (over 0.5 km/h) and the unit is not recording once movement is detected, ensure that the unit has a valid satellite lock, indicated by a solid green Satellite Icon at the top of the screen.
If your VBOX Touch shows the following on-screen message, an unrecoverable error has occurred within the unit.
Removing and reapplying power to the unit should get the VBOX Touch unit working again.
To help Racelogic ascertain what caused the problem, please follow the steps below:
- Make a note of the performed actions (mode, settings change, etc) before the error screen was presented.
- Take a picture of the QR code on the error screen.
- Send these to Racelogic for analysis.